Frequently Asked Questions

Got questions? You're in luck, because we have answers. Below, the most popular customer questions!

Do you accept returns?

For hygiene reasons we cannot accept change of mind returns on most of our products (earrings/hair accessories/masks).

If you are unhappy with the quality of your item, please contact us via email, and we will try and sort it out for you.

What is your shipping policy?

Our aim to process your order within 24hrs of it being placed.

Are your products handmade?

YES! All our products are handmade, and as much as possible we try to source our materials from small and local businesses.

Can you make me a custom item?

If you've got an idea, let's bring it to life! Send us an email.

My item arrived broken/damaged? Who should I contact?

We make every effort to carefully package your order when it leaves us, but please drop us an email if it arrives damaged.

Where can I leave feedback?

If you'd like to share some love, tag us on Instagram!